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On July 1, 1998, the Indian River County Sheriff's Office Public Safety Dispatch and the Indian River County EMS entered into a joint venture to implement the Emergency Medical Dispatch program. The flip card system, established by the APCO International Inc., has allowed us to customize the cards for our community under the approval of the medical director. APCO follows the National Standards for EMD, and in most cases, exceeds the minimum standards required. By using the locally approved EMD guide cards, the telecommunicator can quickly and properly determine the nature of the call, the priority of the call, dispatch the appropriate response and provide the caller with instructions to help treat the patient until the responding EMS unit arrives. This protocol is used on every medical call. Through the use of this program many lives have been saved and personal anxieties are alleviated.

Nationally, statistics have shown running lights and sirens on every call, increases the probability of accidents and endangers the very public in which we are empowered to protect. Emergency Medical Dispatch has allowed for EMS responses to be downgraded due to a lower priority of a medical condition (non life threatening). A lower priority is obtained through the process of interviewing the caller by asking a series of specific questions to determine if the patient is in distress or is experiencing a minor medical condition. Between July 1998 and February 1999, records show that EMS responded Code 1 (no lights and sirens) to 25.86% of the calls, thus reducing liability and potential for mishap. To further decrease liability, when transporting patients to the hospital, lights and sirens are only used when the patient is unstable or serious.

 

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